Terms and Conditions

Warranty

HideSeek guarantees that all products sold are free from manufacturing faults and defects for a period of 6 months from the date of original delivery. The warranty guarantee does not cover: - Any breakage caused by negligent and/or improper use of the goods. - Changes caused by normal wear and tear - Any damage caused by lack of and/or erroneous maintenance. - Any damage due to an accident or force - Degradation of finish caused by environmental factors.

Any surface abrasions or dents will not be covered if they were not reported immediately upon arrival of your purchase. A selection of images will be requested dependant on the damage reported. The timber is a natural product and can change with environmental variables. Humidity and fluctuating temperatures that cause bowing or joint separation and changing colour are not warranted. No warranty will be accepted where sun or heat exposure damage is the visible cause.

We shall not be liable to any person for any loss or damage which may arise from the use of any of the products contained on this website.

Price

All prices for Goods processed on the Online Store are quoted in NZD and include GST.

We reserve the right to alter prices for any reason.

For International Orders contact hannah@hideseek.co.nz

Modifications

HideSeek offer custom colours at additional charge. Please enquire to hannah@hideseek.co.nz.

Process

HideSeek is made to order and hand finished with care please 6-8 weeks for delivery, from confirmation of your order (payment processed in full) + shipping. However this can be subject to current stock levels and the availability of materials from outside suppliers at the time of purchase.

HideSeek will not be liable for any claiming arising for delay or failure in delivery as a result of accidents or any cause or event beyond the reasonable control of the company.

Shipment and Delivery

On acceptance of an order, we may confirm the period of shipment or delivery. This is subject to change depending on your destination and any circumstances that are out of the control of HideSeek, we aim to have products to you within 6 weeks. HideSeek and our freight partner accept no liability for any loss or damage if you give authority for the courier to leave the Goods with a third party or left unattended (location nominated by you).

Conformity to Description

Upon purchase of a HideSeek product, the purchaser accepts that HideSeek products are handcrafted from natural materials and each piece is unique in terms of wood grain and natural colour.

Sales collateral such as material samples, photographs, drawings and any other particulars associated or involved in the sale of the goods, is used for reference purposes only. We will not be liable for any such variances or inconsistencies.

Refunds and Exchanges

It is important you feel comfortable with purchasing from HideSeek online, please call or email us if you have any questions. We are more than happy to help and love hearing from customers.

HideSeek does not provide refunds for a change of mind or wrong decision, a credit note or exchange is possible. Once the product is assembled exchanges are void.

The following conditions must be met for your product to be eligible for exchange or credit; The product is to be returned unused and in the same condition and packaging that you received it. The item is to be returned within 7 days of being received by you. You are responsible for shipping costs.

HideSeek does not offer returns or exchanges on sale items.

Offers

10% Off on Hideout Trolley and Hideout Pram expire Sunday 18th November.

Due to dates, I can only offer delivery before Christmas to those located in New Zealand. The product will be sent Friday 14th December.

Please refer to returns and exchanges above.